specialist courses:
Westfield is an accredited centre for the delivery of licensing qualifications in conjunction with ServeWise and City and Guilds. We have experience in running licensing courses since 2003 with an annual pass rate in excess of 95%. We run courses regularly so whether it is just you who requires training or a whole team we will be able to help you get qualified.
- ServeWise Scottish Personal Licence Holders Certificate - this is for licensees, managers and supervisors of licensed premises. We offer both on and off licence versions of the qualification. Successful completion of this course is a mandatory requirement when applying for a Personal Licence.
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- Licensing Training for Staff – to comply with the law you need to provide a minimum of 2 hours licensing training to all staff serving alcohol in on or off licence premises. This course meets the requirements of the law.
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- Customer Care and Upselling – specially designed for our hospitality clients where time is always at a premium Westfield offer a unique customer service programme with modules covering the essential elements of customer service, service recovery when things go wrong and dealing with difficult situations and demanding people. To help you deliver your bottom line results we also offer an Upselling Module, which can be adapted to address any specific current need in your organisation.
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Contact us for further information on any of our courses or modules. ►
